FAQ's

Who are you?

I guess that would be a good place to start, my name is Hann. I am the founder, creator, and sole operator of Grounding Threads by Serenova and Serenova. I am a media & communications student at Full Sail University. In my free time, which is my free time is also my work time, I am coding, devloping, web designing, and forever coming up with more ideas t put out into this world. I believe in absolute transparency in everything I do. I do use AI to design most of my graphics and illustrations. Though using a prompt that is absoluty detailed and entirely in my own words is pretty important to me. The world that we live in today means that everyone will be using AI to complete some series of tasks. I dedidcate to yyou guuys to always remain authentic and transparent within all that I give to you.

Can I Give you my own designs to use?

While I appreciate the idea and understand you may want it to be customized, we do not take custom requests. In the future there may be a system set uo to do so, but for now there isn't.

There is however the suggestions inbox. This is not a way to customize your order, but rather a way to give me ideas to curate artwork to be used to all of the customers, I would love to hear all of your ideas. I will take suggestions on characters, themes, patterns and even the items you'd like to see un the shop.

Just Click the button at the bottom of the page to send me an e-mail and I'll be sure to get back as soon as possible!

Are there memberships?

We do have memberships! We have 3 tiers of memberships which include exclussive annoucements and discounts for being a member with us! You also get access to a library of digital downloads to use how you want at absolutely no cost to you.

Memberships aare not a requirement for having an account, You can have an account with Grounding Threads and still see some of the annoucements that are released, just not the members only ones or see the memebers only page.

Is there a newsletter?

A hard copy ⟨e-mail⟩ of a newsletter is not currently up yet, though it is on the horizon. I am carefully curatong and putting together the entire media deliverable so every element is carefully thought about and put together in a way that I feel is acceptable enough for distribution. Don't worry though there is a newsletter rought through my manufacturing storefront platform and I will be utilizing that until otherwise noted.

Shipping and Returns

Since we do not produce the physical product or ship it ourselves, we follow our producer's guidelines with that. Everything is made to order so that means it will not ship immediately. 7-10 business days is the alloted time for arrival. During holiday season expect a bit longer of a delay due to higher volume.

For returns, there are eligibility, deadlines, documentation, return shipping, replacements, and refunds are determined by Fourthwall’s current merchandise terms, return and refund policies, checkout disclosures, and applicable consumer law. Customers should use the Fourthwall support channel linked in their order confirmation or the storefront contact page. This guide does not reduce or replace any mandatory cancellation, withdrawal, legal-guarantee, return, refund, or other consumer right